All transactions involving refunds, exchanges or credits, must be made within 30 days of invoice in unopened and new condition and have been purchased from me and not from another seller be it shop, eBay, or individual selling my work. An inhouse credit will be applied on items purchased from Gail Wilson Designs only. We reserve the right to impose a restocking fee of 10% on finished items and 15% on kits. We do not cover the cost of shipping back. If you ordered the items, we also do not refund the original shipping charges.

There are no guarantees that you will be able to make the kits - please use judgement when purchasing.

We make every effort to make good any errors found in kits, but all claims must be made within 30 days of receipt. One area we cannot cover is dried up paints (unless damaged in shipping) over 30 days old. Most paints will last many months, even years unopened, but there is no guarantee on the length of time they will last. However, we are happy to replace your paints for a small fee (depending on number of paints). Please email us to see how to replace these.

Lost instructions/patterns. These may be replaced at a per page fee. Please email us to see how to replace these.