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All transactions involving
refunds, exchanges or credits, must be made within
30 days of invoice in unopened and new condition
and have been purchased from me and not from another
seller be it shop, eBay, or individual selling my
work. An inhouse credit will be applied on items
purchased from Gail Wilson Designs only. We reserve
the right to impose a restocking fee of 10% on finished
items and 15% on kits. Also be aware that initial deposits are non-refundable and are usually 20% of the item.We do not cover the cost of
shipping back. If you ordered the items, we also
do not refund the original shipping charges.
There are no guarantees
that you will be able to make the kits - please use
judgement when purchasing. 
We make every effort to make good any errors found
in kits, but all claims must be made within 30 days
of receipt. One area we cannot cover is dried up
paints (unless damaged in shipping) over 30 days
old. Most paints will last many months, even years
unopened, but there is no guarantee on the length
of time they will last. However, we are happy to
replace your paints for a small fee (depending on
number of paints). Please email us to see how to
replace these or click on the link below in the bottom menu for Replacements.
Lost instructions/patterns. These may be replaced
at a per page fee. Please email us to see how to
replace these or click on the link below in the bottom menu for Replacements.
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