Please
note that prices or other typesetting may have errors
which we will not be held responsible for. In case
of errors, we will notify you before shipping or
charging your order.
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This
is a secure shopping site. Each item has an "Add
to Cart" link to click on, that will place
the item in your shopping cart. You will be able
to review the contents of your cart and make any
changes prior to checking out and submitting your
credit card information. Most items (kits, patterns,
supplies, fabrics, etc., plus many of the small
things) are always in stock and ready to ship,
but because each and every finished item is made
here all by hand with Gail working on every piece,
we do not usually have finished items "in
stock". However, there always is a small batch
of all the items somewhere in its progress, so
most finished items will be finished and shipped
within 2-3 weeks. Once an order is received, the
desired item is then put at the head of the line
for finishing. If
you order a finished item not in stock (that will
be most dolls, larger furniture pieces or special
orders of any kind), you will be charged a standard
20% deposit to get the order going and
the balance charged when the doll or item is ready
to go.
Deposits
are non-refundable.
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Emailing an order is very
convenient for many people. The only part that needs
special attention is the credit card information. You
should never email your credit card information as
part of the email as this is very insecure. However,
if we have already gotten your credit card info in
our secure system and it is still a valid number and
expiration date, we can use that without you having
to repeat it. If we don't have this info, you can use
the link in the footer menu at the bottom of each page
to go to a secure site so that you can give us this
information without going through actually placing
the order online. We can also email you this link. |
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Use the
printable order form below (if you have a printer)
or hand write your order supplying all the information
that appears on the order form, including shipping
charges if you are sending a check. If you are supplying
a credit card number, we can calculate the shipping. |
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No orders
will be shipped without proper payments, including
shipping charges. Personal checks or money orders
and Mastercard, Visa, Discover and AmEx, are all acceptable
and work well on all online orders.
PayPal is also an option. You may
email or call in what you want and say that you would
like us to send you a PayPal invoice. Or place your
order online (which will ask for a credit card) but
in the Notes box available on the online order form
if you specify you would like to pay by Paypal -
but we will send you a Paypal invoice.
We also accept personal checks or
money orders and these work best on orders by Postal
mail, Email or Phone Calls. For these payment methods,
we will wait for your PayPal payment, check or money
order to arrive before processing your order. |
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At most
times, if all items are in stock, they will be shipped
within a business week except
during sales or the holiday season where it can take
up to two weeks to organize and ship all orders. If
there will be a delay, we will notify you so that
you may decide what to do.
I no longer have a full-scale workshop
with helpers and do most administrative work myself
- including shipping. I hope that customers will
be understanding of the need to limit shipping to
one day per week. Sadly gone are the days of someone
whose main job was shipping - everyday. |
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Due to
the high cost of producing and mailing catalogs coupled
with maintaining a website, there are no longer paper
catalogs as in the past. Not having a catalog is
very hard for me because the only real jobs I ever
had were doing graphics for printing and I loved
my old printed catalogs. Many of you collected them,
much to my amazement. But here we are in the new
age of computers and I will miss this opportunity
more than anyone can imagine.
Hitty
- My Hitty Series does have a catalog
which you can order in the Hitty link "About
Hitty". |
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